Privacy Policy for Junk Crap Removal Services
Effective Date: October 10, 2025
At Junk Crap Removal Services ("Junk Crap," "we," "us," or "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"), use our mobile app (if applicable), or engage with our junk removal services. By using our Site, services, or providing us with your information, you consent to the practices described in this policy.
We provide eco-friendly junk removal, hauling, and related services to residential and commercial customers. Our practices are designed to comply with applicable laws, including but not limited to the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR) for EU residents, and other regional privacy regulations.
If you have questions about this Privacy Policy, please contact us at [privacy@junkcrap.com] or by mail at Junk Crap Removal Services, [Your Address], [City, State, ZIP Code].
1. Information We Collect
We collect information to provide and improve our services, process bookings, and communicate with you. The types of information we may collect include:
Personal Information
- Contact Details: Name, email address, phone number, and mailing address (e.g., when you request a quote or schedule a pickup).
- Payment Information: Billing details, such as credit card number or bank account information, processed securely through third-party payment providers.
- Service-Related Data: Details about your junk removal needs, such as item descriptions, location, and photos of items (if uploaded).
- Account Information: If you create an account, username, password, and preferences.
Non-Personal Information
- Usage Data: IP address, browser type, device information, pages visited, time spent on the Site, and referral sources.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to enhance your experience, analyze Site traffic, and personalize content. You can manage cookie preferences through your browser settings.
We do not knowingly collect personal information from children under 13 (or 16 in some jurisdictions). If we learn we have collected such information, we will delete it promptly.
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Providing Services: To schedule pickups, process payments, and coordinate junk removal, recycling, or donation efforts.
- Communication: To send confirmations, updates, reminders, and customer service responses via email, phone, or text.
- Marketing: To send promotional offers, newsletters, or information about our services (with your consent or as permitted by law). You can opt out at any time.
- Improvement and Analytics: To analyze usage patterns, develop new features, and improve service quality.
- Compliance and Security: To prevent fraud, enforce our terms, comply with legal obligations, and protect our rights.
For example, we may use your location data to estimate pickup times or route optimization for efficient service.
3. How We Share Your Information
We do not sell your personal information. We may share it in the following limited circumstances:
- Service Providers: With trusted third parties who assist us, such as payment processors (e.g., Stripe or PayPal), shipping partners, recycling facilities, donation centers, and IT providers. These parties are contractually obligated to protect your data and use it only for the services they provide to us.
- Franchisees or Affiliates: If applicable, with our independently owned locations or related companies to fulfill your service request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: If required by law, subpoena, or government request, or to protect our rights, safety, or property.
- With Your Consent: For any other purpose disclosed at the time of collection or with your explicit permission.
We may share aggregated, anonymized data (e.g., general trends in junk types removed) for research or marketing without identifying individuals.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. This includes encryption for sensitive data in transit and at rest, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Privacy Rights and Choices
You have rights regarding your personal information. Depending on your location, you may:
- Access and Update: Request a copy of your information or correct inaccuracies.
- Deletion: Request deletion of your data, subject to legal retention requirements.
- Opt-Out: Unsubscribe from marketing emails (using the "unsubscribe" link) or cookies (via browser settings).
- Do Not Sell/Share: We do not sell data, but California residents can opt out of any future sharing under CCPA.
To exercise these rights, contact us at [privacy@junkcrap.com]. We will respond within 45 days (or as required by law). Verified requests from authorized agents are accepted with proof of authorization.
California Residents (CCPA/CPRA)
Under the CCPA, you have the right to know the categories of personal information we collect, use, and disclose over the past 12 months. We collect: identifiers (e.g., name, email), commercial information (e.g., payment details), and internet activity. We disclose this to service providers for business purposes. For a detailed notice, email us. No financial incentives are offered.
European Residents (GDPR)
You have rights to access, rectification, erasure, restriction, portability, and objection. Data transfers outside the EEA use Standard Contractual Clauses.
Other Regions
Residents of Colorado, Connecticut, Virginia, Utah, and others may have similar rights—see our state-specific notices or contact us.
6. Third-Party Links and Services
Our Site may contain links to third-party websites (e.g., social media or payment gateways). We are not responsible for their privacy practices. Review their policies before providing information.
7. International Data Transfers
If you are outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ. We ensure adequate safeguards for such transfers.
8. Retention of Information
We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law (e.g., for tax or dispute resolution). Service records may be kept for 7 years.
9. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. We will notify you via email or a prominent Site notice, with the new effective date at the top. Continued use after changes constitutes acceptance.
10. Contact Us
For questions, concerns, or complaints: